PENANGANAN KOMPLAIN DI INSTALASI RAWAT JALAN RUMAH SAKIT UMUM PERMATA BLORA PADA MASA PANDEMI COVID

Cases of complaints in the outpatient installation Permata Blora Hospital continue to increase and repeat during Covid-19 pandemic. The number that come requires complaint handling maintain patient satisfaction. This study aims determine from General type qualitative research. Data collection through in-depth interviews with key informants triangulation informants. were five officers. officers are responsible for installations, outpatients who have complained. data processing analysis this research use method content analysis. results showed had not received training, media submitting was yet known patient, team network did exist. concludes has been good, marked by untrained human resources, patient's is known, there no network.